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Web Site Orders
All new orders will packed within 48 Hours of the order being placed via www.mydibellacoffee.com <http://www.mydibellacoffee.com> to ensure the fresh taste of the coffee is provided to the customer. Di Bella Coffee will also notify the customer of any delays that may arise from the supply of the product and will ensure the prompted delivery of the product once the delay has been rectified.
Payment
All orders must be paid for in full via the online payment system (PayPal) prior to the order being sent. If at any stage you experience an error in paying for a order via the mydibellacoffee.com website, please contact the head office on 07 3252 585 or email orders@mydibellacoffee.com promptly.
Delivery
To ensure a prompt delivery, Di Bella Coffee use Australian courier companies for the nationwide deliveries. Di Bella willendeavor to meet a 48 delivery time for all orders. Di Bella Coffee will be held responsible for a late delivery of any order unless it is of an action by the DI Bella Dispatch in Brisbane. All orders are ex Bowen Hill QLD.
Refund Policy
As our valued customer, please be aware of the terms and conditions of our refund policy.
1) Di Bella Coffee will NOT provide product returns on any coffee making equipment including machines, grinders and brewing equipment:
2) Di Bella Coffee will offer store credits or exchanges on coffee accessories where:
The product is faulty or the product does not fit the purpose goods of that kind are commonly purchased for The product does not match the sample or description.
A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in its original packaging. You must retain your receipt as proof of purchase. You may also be asked to demonstrate that goods was are faulty. A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in its original packaging. You must retain your receipt as proof of purchase. You may also be asked to demonstrate that the goods being returned are due to a product fault rather than operator error. A credit will be offered at our discretion.
With your receipt:
We will offer you an exchange voucher or credit on coffee accessories if the item is in its original packaging.
Without your receipt:
Di Bella reserves the right not to offer an exchange or credit on coffee accessories without presentation of your receipt. Di Bella reserves the right to assess the condition and age of the returned goods prior to offering a repair, exchange or credit. Based on these factors a repair, exchange or credit, may be refused.
For any additional information please email enquiries@dibellacoffee.com.au.
For delivery we need to add the transit times:
QLD METRO 1 DAY
COUNTRY QLD 2-3 DAYS
FAR NQ 2-3 DAYS
NSW METRO 2 DAYS
COUNTRY NSW 2-3 DAYS
VIC METRO 3 DAYS
COUNTRY VIC 3-4 DAYS
TAS 4 DAYS
SA 4 DAYS
WA 5 DAYS
NT 5 DAYS
For more information about this site you can email orders@mydibellacoffee.com or call 07 3252 5858
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