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Web Site Orders
All new orders will packed within 48 Hours of the order being placed via www.mydibellacoffee.com. My Di Bella Coffee will notify the customer of any delays that may arise if any items are out of stock.
Payment
All orders must be paid for in full via our online payment systems, PayPal or NAB Payment Gateway prior to the order being sent. If at any stage you experience an error in paying for a order via the www.mydibellacoffee.com website, please contact the head office on 1800 332 163 or email orders@mydibellacoffee.com promptly.
Delivery
To ensure a prompt delivery, My Di Bella Coffee use Australian courier companies for the nationwide deliveries. My Di Bella Coffee will endeavor to meet a 48 hour dispatch time for all orders. My Di Bella Coffee will NOT be held responsible for a late delivery of any order unless it is of an action by My Di Bella Coffee. All orders are ex Di Bella Coffees Head Office locates in Bowen Hill QLD.
Refund Policy
As our valued customer, please be aware of the terms and conditions of our refund policy.
1) Di Bella Coffee will NOT provide product returns on any coffee making equipment including machines, grinders and brewing equipment:
2) Di Bella Coffee will offer store credits or exchanges on coffee accessories where:
The product is faulty or the product does not fit the purpose goods of that kind are commonly purchased for The product does not match the sample or description.
A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in the original packaging. You must retain your receipt as proof of purchase. You may also be asked to demonstrate that goods was are faulty. A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in its original packaging. You must retain your receipt as proof of purchase. You may also be asked to demonstrate that the goods being returned are due to a product fault rather than operator error. A credit will be offered at our discretion.
With your receipt:
We will offer you an exchange voucher or credit on coffee accessories if the item is in its original packaging.
Without your receipt:
My Di Bella reserves the right not to offer an exchange or credit on coffee accessories without presentation of your receipt. My Di Bella reserves the right to assess the condition and age of the returned goods prior to offering a repair, exchange or credit. Based on these factors a repair, exchange or credit, may be refused.
For any additional information please email online@dibellacoffee.com.au.
Shipping
www.mydibellacoffee.com offers free shipping for orders over $50! If your order is under $50 a $7.50 freight charge applies.
For delivery we need to add the transit times:
QLD METRO 1-2 DAYS
COUNTRY QLD 2-3 DAYS
FAR NQ 2-3 DAYS
NSW METRO 2 DAYS
COUNTRY NSW 2-3 DAYS
VIC METRO 3 DAYS
COUNTRY VIC 3-4 DAYS
TAS 4 DAYS
SA 4 DAYS
WA 5 DAYS
NT 5 DAYS
For more information about this site you can email mydbcadmin@dibellacoffee.com.au.
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